Refund policy

We accept returns within 30 days of receiving your item. To be eligible, your item must be in the same condition that you received it: unused, unworn, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@campquest.com.au. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Under the Australian Consumer Law, you are entitled to a refund or replacement if a product has a major fault or is significantly different from its description. In these cases we will cover return shipping and provide a full refund or replacement. For change‑of‑mind returns, you are responsible for return shipping costs.

Exceptions / non‑returnable items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you wish to exchange an item, the fastest way is to return the item you have and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and will let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.